Telephone Etiquette Course

About Course

This is an all-level customer service course that looks at the correct way to
interact on the phone with either our customers, colleagues, or acquaintances.
Often times the importance of telephone etiquette is underrated and ignored
and not counted amongst the customer service topics that need to be
reviewed and enhanced from time to time.

This course provides step-by-step simple but vital techniques and tips for anybody who works or has access to a
phone regardless of their level. Practicing the techniques would definitely
professionalize any student’s interaction on the telephone and enhance their
confidence. This Telephone Etiquette customer service course would
enhance the customer experience of your customers and make customer
service management easy. Simply put the course would make you stand out
from the rest. It is a double-certificated course, meaning you get a certificate
from ICSP and one from the Institute of Customer Service Professionals.

After this course, you would be able to understand the importance of
telephone etiquette and the role it plays in the impressions created when
dealing with a customer.
You would have enhanced confidence in answering the phone.
You would know how to professionally place a call, answer calls, leave and
take messages, transfer and hold and how to end a call.
You would have improved your customer service skills drastically.
You would be able to project a professional and positive attitude on the phone
at all times.
You would be enhanced by telephone management skills.

Course Content

Module 1
This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practising the techniques would definitely professionalise any student’s interaction on the telephone and enhance their confidence.

Module 1 – Why Is Telephone Etiquette Important?

03:45

Module 2

Module 3

Module 4

Conclusion

Student Ratings & Reviews

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Telephone Etiquette Course

About Course

What Will You Learn?

Course Content

Module 1
This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practising the techniques would definitely professionalise any student’s interaction on the telephone and enhance their confidence.

Module 1 – Why Is Telephone Etiquette Important?

Module 2

Module 2 – 21st Century Telephone Etiquette

Module 3

Module 3 – Answering Calls, Transferring Calls & Taking Messages

Module 4

Module 4 – Ending Calls

Conclusion

Telephone Etiquette

Quick Links

Reources

Support

About Course

What Will You Learn?

Course Content

Module 1 This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practising the techniques would definitely professionalise any student’s interaction on the telephone and enhance their confidence.

Module 1 – Why Is Telephone Etiquette Important?

Module 2

Module 2 – 21st Century Telephone Etiquette

Module 3

Module 3 – Answering Calls, Transferring Calls & Taking Messages

Module 4

Module 4 – Ending Calls

Conclusion

Telephone Etiquette

Student Ratings & Reviews

Quick Links

Reources

Support

Module 1
This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practising the techniques would definitely professionalise any student’s interaction on the telephone and enhance their confidence.