The Institute of Customer Service Professionals
The Institute of Customer Service Professionals ( ICSP) is an independent institute situated at Asylum Down in Accra, solely dedicated to training and providing holistic and specialized customer services solutions and strategies for individuals and organizations in all sectors and industries particularly in west Africa. We work as part of our client’s team to provide tailor made solution and have courses for individuals who wish to enroll.
This is Our Story
ICSP has members with over 12 years experience in the areas of customer care and service quality. Formerly known as Client Service Institute Ghana (CSIG), It was founded in April 2010 and has gained the trust and experience in the past 10 years in dealing with companies such as CFAO, KPMG, Orca Deco, HOLLARD, UGMC, British Council, FIDELITY, BROLL, NYEA, NOVA Chiropractic, Top Talent resources, Benmarine Services, Afram Publications and Heritage Plus Foods. ICSP is the Ghanaian partner to the West African Association of Customer Service Professionals.
Our Vision
To be the hub for all customer service solutions and education in Africa.
Our Mission
Our mission is to promote professionalism in the provision of customer service and to improve significantly, the performance and returns of businesses through quality customer service education.
What Our Students Say
We work with our clients as in-house auditors for a specific time, depending on the size of the organization. We firstly identify customer service shortfalls and needs then create a specific bespoke training module / courses for your business or organization.
We work with our clients as in-house auditors for a specific time, depending on the size of the organization. We firstly identify customer service shortfalls and needs then create a specific bespoke training module / courses for your business or organization.
We work with our clients as in-house auditors for a specific time, depending on the size of the organization. We firstly identify customer service shortfalls and needs then create a specific bespoke training module / courses for your business or organization.
We work with our clients as in-house auditors for a specific time, depending on the size of the organization. We firstly identify customer service shortfalls and needs then create a specific bespoke training module / courses for your business or organization.
Providing Amazing Online Courses
Choose from 50 online video courses with new additions published every month.
