Becoming the customer service superstar is a step-by-step guide on how to
become the most efficient customer service employee or professional for your
organization and customers.
Certification Course “Becoming the Customer Service Superstar “ is a
simple personal development course with realistic tips and techniques on how
you can improve your customer service and customer experience that you
offer and also enhance your customer service skills. It discusses the topics
that create negative impressions for customers and teaches you how to
overcome them. In short, your customer service management would improve.
Students can request for their Certificate in Basic Customer Service from the
Institute of Customer Service Professionals in addition to the WAACSP (West
African Association of Customer Service Professionals) annual membership
What Will You Learn?
- You would be able to enhance and professionalize all your customer service interactions.)
- You would have confidence in dealing with different customers.
- You would be able to attract and retain customers.
- You would be able to create a good first impression all the time.
- You would be able to enhance your customer experience.
- Your customer service management would improve drastically.
- You would improve on your customer service skills.
Skills needed for effective customer service00:18
Module 1.1 – Intro Module 1.2
Time Management Skills01:30
Ability To Read Customers01:05
Conflict Resolutions Skills01:09
: Module 1.11
Module 2 – Look and Feel02:19
Module 3 – Knowledgeability06:30
Module 4 – Attitude06:57
Module 5 – Processes, Procedures & Standards07:33
Module 6 – Sales Techniques06:38
Becoming the customer service SUPERSTAR e-BOOK
Becoming the customer service SUPERSTAR – POWER POINT