Becoming a customer service superstar Pt. 1

About Course

Becoming the customer service superstar is a step-by-step guide on how to
become the most efficient customer service employee or professional for your
organization and customers.
Certification Course “Becoming the Customer Service Superstar “ is a
simple personal development course with realistic tips and techniques on how
you can improve your customer service and customer experience that you
offer and also enhance your customer service skills. It discusses the topics
that create negative impressions for customers and teaches you how to
overcome them. In short, your customer service management would improve.
Students can request for their Certificate in Basic Customer Service from the
Institute of Customer Service Professionals in addition to the WAACSP (West
African Association of Customer Service Professionals) annual membership
certificate provided.

You would be able to enhance and professionalize all your customer service interactions.)
You would have confidence in dealing with different customers.
You would be able to attract and retain customers.
You would be able to create a good first impression all the time.
You would be able to enhance your customer experience.
Your customer service management would improve drastically.
You would improve on your customer service skills.

Course Content

Module 1
Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.

Skills needed for effective customer service

00:18

Module 1.1 – Intro Module 1.2

Module 1.3

Module 1.4

Module 1.5

Module 1.6

Module 1.7

Module 1.8

Module 1.9

Module 1.10

: Module 1.11

Module 2
Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.

Module 3

Module 4

Module 5

Module 6

Becoming the customer service SUPERSTAR e-BOOK
Students can request for their Certificate in Basic Customer Service from the Institute of Customer Service Professionals in addition to the WAACSP (West African Association of Customer Service Professionals) annual membership certificate provided.

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About Course

What Will You Learn?

Course Content

Module 1 Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.

Skills needed for effective customer service

Module 1.1 – Intro Module 1.2

Patience

Module 1.3

Attentiveness

Module 1.4

Clear Communication

Module 1.5

Time Management Skills

Module 1.6

Persuasive Skills

Module 1.7

Ability To Read Customers

Module 1.8

Conflict Resolutions Skills

Module 1.9

Selling Skills

Module 1.10

Empathy

: Module 1.11

Closing

Module 2 Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.

Module 2 – Look and Feel

Module 3

Module 3 – Knowledgeability

Module 4

Module 4 – Attitude

Module 5

Module 5 – Processes, Procedures & Standards

Module 6

Module 6 – Sales Techniques

Becoming the customer service SUPERSTAR e-BOOK Students can request for their Certificate in Basic Customer Service from the Institute of Customer Service Professionals in addition to the WAACSP (West African Association of Customer Service Professionals) annual membership certificate provided.

Becoming the customer service SUPERSTAR – POWER POINT

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Module 1
Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.

Module 2
Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.

Becoming the customer service SUPERSTAR e-BOOK
Students can request for their Certificate in Basic Customer Service from the Institute of Customer Service Professionals in addition to the WAACSP (West African Association of Customer Service Professionals) annual membership certificate provided.